SHIPPING OPTIONS, RETURNS AND EXCHANGES

Dear customers,

All orders are processed within 2 business days / 48 hours. Local orders will be delivered in three working days. Express delivery for most of Emirates: delivered within 1–2 days. Rest of the world: delivered within 10–14 days.

We process and send orders during our main service hours, 8:00 am until 8:00 pm CET, from Monday to Friday, and from 9:00 am until 6:00 pm CET on Saturdays. Kindly note that we do not operate on the UAE public holidays.

Your order will be ready for dispatch one business day after the receipt of payment, at the latest. If this were to differ for your order, we will inform you at checkout. You will receive a shipping tracking number via email when your order is shipped. 

Free Shipping

Calgel Arabia provides free shipping for orders over $300. Orders that qualify for free shipping promotions will be shipped to you at no cost via ground delivery. We do reserve the option of determining the specific shipping method.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.

Insurance

All shipments sent by Calgel Arabia are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been received. You may be asked to sign for the package upon delivery.

Shipping and Item Problems

Please take note of the following guidelines for claiming any loss or damage during shipment. You must initiate the claim within 48 hours of the scheduled delivery. If the carrier/insurance company denies your claim, please understand that Calgel Arabia is not responsible for reimbursement. 

Upon receiving your order, if you notice any discrepancies or if the item delivered differs from what was ordered, please contact Stylelullaby as soon as possible, within five days of receipt, to make the necessary corrections. Please refer to the International Orders section below for shipping for international orders.

Online Payment

We accept Visa, MasterCard, and American Express for online orders with an international shipping address. Please note that a processing fee will be charged by Calgel Arabia for all international orders. The fee will be calculated during checkout and added to the shipping charges for all orders with an international shipping address.

Verification

All international orders placed online are processed through the Calgel Arabia payment system to process orders from the International cardholders. Please note that your order may require additional verification of your address or the availability of the product you have ordered. If we require more information, our customer service representative will get in touch with you shortly.

You will receive a second email once your order is verified and processed. To avoid any delays, please ensure that you are available at the phone number or email address you provided so that we can contact you. If we are unable to reach you, your order may be delayed. If your order is not approved, you will be informed about the cancellation of your order via email.

Duty and Shipping

Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the customer's sole responsibility. You may contact your local customs office for details. The average International order takes up to 2 weeks for delivery.

RETURNS & EXCHANGES POLICY 

 Free return shipping is offered to customers. To return one or more items from an order, all the following conditions must be met:

• The return must be requested within 30 calendar days of the delivery date.
• The item must be original, unused.
• The item must be returned with the tags and packaging in their original condition.

Intimate apparel and swimwear: in the interest of hygiene, intimate apparel, and swimwear cannot be returned or exchanged. This applies to lingerie, hosiery, underwear, swimsuits, bikini bottoms, etc.

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.

Calgel Arabia serves the right to reject any returned products that do not comply with the above-stated return policy. Rejected items will be returned to the original shipping address without refund processing. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by Calgel Arabia. Calgel Arabia reserves the right to refuse any request for a return without this mandatory proof of return postage.